Troubleshooting steps to resolve access delivery issues if a subscriber has completed payment but cannot join the group.
Common Causes
If a verified payment does not grant group access, it is usually due to one of the following:
- Blocked Bot: The user may have blocked or muted the bot, preventing invite link delivery.
- Expired Link: The user did not click the invite link within the 1-hour validity window.
- Permission Issues: The bot may lack the required permissions to generate invite links.
Troubleshooting Steps
- Check Bot Status: Advise the user to open `@PayPassTGBot` and click `/start`.
- Manual Verification: The owner can check the transaction signature in the admin panel and manually issue a link.
- Review Bot Permissions: Verify that the bot has "Invite Users via Link" enabled in your group settings.
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Support Ticketing: Users can request support directly within the bot chat, forwarding tickets straight to your admin dashboard.