Troubleshooting steps to resolve access delivery issues if a subscriber has completed payment but cannot join the group.

Common Causes

If a verified payment does not grant group access, it is usually due to one of the following:

  • Blocked Bot: The user may have blocked or muted the bot, preventing invite link delivery.
  • Expired Link: The user did not click the invite link within the 1-hour validity window.
  • Permission Issues: The bot may lack the required permissions to generate invite links.

Troubleshooting Steps

  1. Check Bot Status: Advise the user to open `@PayPassTGBot` and click `/start`.
  2. Manual Verification: The owner can check the transaction signature in the admin panel and manually issue a link.
  3. Review Bot Permissions: Verify that the bot has "Invite Users via Link" enabled in your group settings.
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Support Ticketing: Users can request support directly within the bot chat, forwarding tickets straight to your admin dashboard.